Test-Customer-Support
CUSTOMER SUPPORT SECTION
Here you will find F.A.Qs and much more relating to Order enquiries to postage and returns and refunds.
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Security & Privacy
We do appreciate that remembering passwords can be tricky, but setting effective and secure passwords on all the sites you use is vital in combating possible fraudulent activity using your personal details.
- Avoid using the same password for each of your online accounts so that they can’t all be fraudulently accessed at once. Multiple passwords keep you safer
- Use a mix of numbers and characters, and something that's very personal to you
- Most sites set a minimum number of characters to use, but avoid using obvious phrases like “password”, or your name, or phone number
- Try to mix upper and lower case letters and numbers in your passwordYou might like to use something like a well-known phrase like “Too many cooks spoil the broth” and turn it into 2MCstb, for example
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
The table below lists the cookies we collect and what information they store.
| COOKIE name | COOKIE Description |
|---|---|
| CART | The association with your shopping cart. |
| CATEGORY_INFO | Stores the category info on the page, which allows displaying pages more quickly. |
| COMPARE | The items that you have in the Compare Products list. |
| CURRENCY | Your preferred currency |
| CUSTOMER | An encrypted version of your customer id with the store. |
| CUSTOMER_AUTH | An indicator if you are currently logged into the store. |
| CUSTOMER_INFO | An encrypted version of the customer group you belong to. |
| CUSTOMER_SEGMENT_IDS | Stores the Customer Segment ID |
| EXTERNAL_NO_CACHE | A flag, which indicates whether caching is disabled or not. |
| FRONTEND | Your session ID on the server. |
| GUEST-VIEW | Allows guests to edit their orders. |
| LAST_CATEGORY | The last category you visited. |
| LAST_PRODUCT | The most recent product you have viewed. |
| NEWMESSAGE | Indicates whether a new message has been received. |
| NO_CACHE | Indicates whether it is allowed to use cache. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history if you have asked the site. |
| POLL | The ID of any polls you have recently voted in. |
| POLLN | Information on what polls you have voted on. |
| RECENTLYCOMPARED | The items that you have recently compared. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer is allowed to use cookies. |
| VIEWED_PRODUCT_IDS | The products that you have recently viewed. |
| WISHLIST | An encrypted list of products added to your Wishlist. |
| WISHLIST_CNT | The number of items in your Wishlist. |
thehempshop.co.uk maintains the highest levels of security. We take the privacy and security of your payment and personal details very seriously.
- Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.
- ou can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.thehempshop.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.
- Using an unsecured network in a public place can be risky as unauthorised people may try to intercept anything you're doing online
- Only connect to secure wireless networks that you trust
- Our checkout process uses Verified by Visa, Mastercard® SecureCode™. or PayPal. These services enhance your existing card account against unauthorised use when you shop with us.
- To use these services, you must first register with the bank or other organisation that issued your card.